Refund policy

Effective Date: January 1, 2023

Welcome to Mivelle. We are committed to providing a pleasant shopping experience and ensuring that every customer is satisfied with their purchase. If for any reason you are not completely happy with your order, our Return & Refund Policy is designed to make the process simple, transparent, and fair.

1. 30-Day Return Guarantee

We proudly offer a 30-day return and refund policy. You may request a return within 30 calendar days from the date your order is delivered.

To qualify for a return, items must:

  • Be unused, unworn, and in their original condition.
  • Include all original packaging, tags, and accessories.
  • Not be damaged due to misuse or improper handling.
  • Be accompanied by proof of purchase or your order confirmation.

2. Non-Returnable Items

For hygiene, safety, and product integrity reasons, the following items cannot be returned:

  • Items showing signs of wear or use.
  • Products damaged after delivery due to customer handling.
  • Gift cards or promotional items.
  • Clearance or final sale items (if clearly marked).

3. How to Request a Return

Please contact our support team before sending any item back.

Email: support@mivelle.store

Please include:

  • Full Name
  • Order Number
  • Reason for Return
  • Photos (if the item is damaged or incorrect)

Our support team will respond within 1–2 business days with return instructions.

Please do not send returns without prior authorization.

4. Refund Process

Once your returned item has been received and inspected, we will notify you regarding the approval of your refund.

If approved:

  • Refunds are issued to your original payment method.
  • Processing usually takes 5–10 business days, depending on your bank or payment provider.

Original shipping fees (if any) are generally non-refundable unless the return is due to our error.

5. Damaged, Defective, or Incorrect Items

If you receive an incorrect, damaged, or defective product, please contact us within 7 days of delivery.

Please include:

  • Order Number
  • Description of the issue
  • Clear photographs of the item and packaging

We will gladly provide a replacement or full refund at no additional cost.

6. Order Cancellation

Orders may be canceled before they are processed or shipped.

If your order has already been dispatched, please wait until delivery and follow our return procedure.

7. Exchanges

We currently do not offer direct exchanges.

If you would like a different product, please return the original item (if eligible) and place a new order.

8. Return Shipping

If the return is due to our mistake, we will cover the return shipping costs.

For all other eligible returns, customers may be responsible for return shipping expenses.

9. Contact Information

Mivelle

5679 Cedarcreek Dr

Chilliwack, BC V2R 5W1

Canada

Email: support@mivelle.store

Phone: +1 604 835-1257